1. Introduction
At QuietGarden, we strive to provide exceptional styling services and ensure your complete satisfaction. We understand that circumstances may arise that necessitate cancellation or request for refunds. This Refund Policy outlines the terms and conditions under which refunds are processed for our various services.
By booking any of our services, you agree to the terms of this Refund Policy. Please read it carefully before making a purchase.
2. Refund Eligibility
2.1 Personal Styling Services
For Personal Styling Consultations and Complete Style Packages:
- Cancellations made more than 48 hours before the scheduled appointment: Full refund
- Cancellations made between 24-48 hours before the scheduled appointment: 50% refund
- Cancellations made less than 24 hours before the scheduled appointment: No refund
2.2 Wardrobe Audit Services
For Half-Day and Full Wardrobe Transformation services:
- Cancellations made more than 72 hours before the scheduled appointment: Full refund
- Cancellations made between 48-72 hours before the scheduled appointment: 75% refund
- Cancellations made between 24-48 hours before the scheduled appointment: 50% refund
- Cancellations made less than 24 hours before the scheduled appointment: No refund
2.3 Event Styling Services
For Single Event Styling and Premium Event Package services:
- Cancellations made more than 7 days before the scheduled event: Full refund
- Cancellations made between 3-7 days before the scheduled event: 75% refund
- Cancellations made between 24-72 hours before the scheduled event: 50% refund
- Cancellations made less than 24 hours before the scheduled event: No refund
2.4 Style Education Services
For Group Workshops and Private Style Education sessions:
- Cancellations made more than 7 days before the scheduled workshop/session: Full refund
- Cancellations made between 3-7 days before the scheduled workshop/session: 75% refund
- Cancellations made less than 3 days before the scheduled workshop/session: No refund
For Group Workshops specifically:
- If you cannot attend, you may transfer your registration to another person at no additional cost by notifying us at least 24 hours in advance
3. Satisfaction Guarantee
We are committed to providing high-quality styling services. If you are dissatisfied with any aspect of our service, please follow these steps:
- Contact us within 48 hours of the service completion at [email protected] or +44 2910 094229
- Clearly explain your concerns and the reason for your dissatisfaction
- Our team will review your feedback and respond within 3 business days
Based on the assessment of your concerns, we may offer:
- A follow-up session to address specific issues
- A partial refund
- A full refund in exceptional circumstances
- Credit toward future services
Please note that the subjective nature of style means that differences in taste or aesthetic preferences do not automatically qualify for refunds. Our guarantee covers the professional delivery of services as described, not specific outcomes or results.
4. Non-Refundable Items
The following are generally not eligible for refunds:
- Services that have been fully delivered and completed, unless covered by our satisfaction guarantee
- Digital products, including style guides and digital lookbooks, once they have been delivered
- Third-party costs incurred on your behalf (e.g., special order items, specific materials requested)
- Cancellations due to no-shows without prior notice
- Administration fees associated with bookings
5. Refund Process
5.1 How to Request a Refund
To request a refund, please:
- Email your request to [email protected] with the subject line "Refund Request"
- Include your full name, service booked, booking date, and reason for the refund request
- Provide your order number or booking reference
5.2 Refund Processing Time
Once approved, refunds will be processed as follows:
- Credit/debit card payments: 5-10 business days to appear on your statement
- Bank transfers: 3-5 business days
Refunds will be issued using the original payment method unless otherwise agreed.
6. Rescheduling
As an alternative to cancellation, we offer rescheduling options:
- First rescheduling: No additional fee if requested at least 24 hours before the appointment
- Subsequent rescheduling: 10% service fee may apply
- Rescheduling less than 24 hours before the appointment may be treated as a cancellation per our refund policy, with exceptions made for emergencies at our discretion
Rescheduled services must be booked within 3 months of the original appointment date.
7. Cancellations by QuietGarden
In the rare event that QuietGarden needs to cancel a service, you will be offered:
- A full refund, or
- Rescheduling at a mutually convenient time
If we need to cancel due to unforeseen circumstances, we will notify you as soon as possible and make every effort to accommodate your needs.
8. Force Majeure
QuietGarden will not be liable for any delay or failure to perform services that is caused by events outside our reasonable control, including but not limited to natural disasters, severe weather, government actions, transportation disruptions, or health emergencies.
In such circumstances, we will make every effort to reschedule your service. If rescheduling is not possible or desirable, refunds will be handled on a case-by-case basis.
9. Gift Certificates
For Gift Certificates purchased from QuietGarden:
- Gift certificates are non-refundable once purchased
- Gift certificates are valid for 12 months from the date of purchase
- Gift certificates can be transferred to another person
- Expired gift certificates may be eligible for a 3-month extension at our discretion
10. Disputes
If you are not satisfied with our refund decision, we encourage you to contact us to discuss the matter further. If we cannot resolve the dispute directly, the following options are available:
- Mediation through a mutually agreed third party
- Consumer protection agencies in your jurisdiction
- Legal remedies as provided by applicable law
11. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.
12. Contact Us
If you have any questions about this Refund Policy, please contact us at:
QuietGarden
Studio 75, Isabella Loop
Nicoleborough, M34 2JG
United Kingdom
Email: [email protected]
Phone: +44 2910 094229
